Bruce Camble
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Posted - 2008.07.18 21:38:00 -
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Edited by: Bruce Camble on 18/07/2008 21:39:04
I had recently had the same issue as you guys had, except that I had lost a ship while doing a level 4 mission and I filed a petition about it.
Me: You guy's had dropped my connection on both of my account's and by the time that i had logged back on while in the middle of doing a lvl 4 mission my ship was destroyed.
2008.07.16 02:42:00
Victim: Ollisrak
Corp: Aliastra
Alliance: NONE
Faction: NONE
Destroyed: Megathron
System: Dodixie
Security: 0.9
Damage Taken: 30642
Involved parties:
Name: Sansha's Berserker / Sansha's Nation (laid the final blow)
Damage Done: 30642
Destroyed items:
425mm Railgun II, Qty: 5
Tracking Speed
Capacitor Power Relay II
Shadow Serpentis Tracking Computer
Antimatter Charge L, Qty: 3000 (Cargo)
Trimark Armor Pump I, Qty: 3
Antimatter Charge L, Qty: 70
Magnetic Field Stabilizer II
Brynn's Modified Large Armor Repairer
Dropped items:
425mm Railgun II, Qty: 2
Tracking Speed, Qty: 2
Damage Control II
Capacitor Power Relay II
Shadow Serpentis Tracking Computer, Qty: 2
Spike L, Qty: 738 (Cargo)
Brynn's Modified Magnetic Field Stabilizer
Antimatter Charge L, Qty: 93
Shadow Serpentis Magnetic Field Stabilizer
Cap Recharger II
Iridium Charge L, Qty: 3000 (Cargo)
Javelin L, Qty: 1370 (Cargo)
Looking to get my ship's and fitting's back.
There response: Hi Ollisrak,
Thank you for contacting customer support, we apologize for the late reply. I am very sorry to hear about your loss. I understand such a loss can cause frustration, but we unfortunately cannot find any indication in our logs of any network or server related troubles around that time that could have been the cause of nor helped in the case of your loss. Lacking this verification we are bound by our reimbursement policy (located at http://www.eve-online.com/pnp/reimbursment.asp) which stipulates that we can only compensate through verification, we cannot do so in this case. I do hope you will be able to recover from this loss as quickly as possible.
Best Regards
GM Angel
The EVE Online Customer Support Team
Me:
You guys are the one's that created Faction warfare, which form's bigger blob's to go roaming through out empire and low sec space. Roaming blob's of people jumping into and out of system's usually have issue with the server's, are you sure that there was none of those roaming through out the area that I was in.
I am usually able to handle lvl 4 mission's without any trouble as i have an orienos on stand by and warping in as soon as I get aggro from the rat's, but once i had launched my drone's and tabbed to the other screen to warp my onerios into the mission. Both of my client's had froze up and i was unable to do anything, until the main screen popped back up which allows you to log back into the game. This clearly states that the server on which I was located on had crashed on both of my account's.
Losing the ship is not the frustrating part really. It more along the line's that no matter how many different way's you can prove that either a bug in the game design or the server crashing can be proven you always get the same answer. Which is that your hand's are tied as there is no verifications of anything wrong on are record's.
http://oldforums.eveonline.com/?a=topic&threadID=821661 is a topic with even more player's having the same issue that I had if you need more information about it.
There response: Hi Ollisrak,
Thanks for your response. I am sorry for I can't open the link. There would be countless possible reasons for disconnection, such as localized ISP problems, software conflicts, and a corrupt cache and so on and so forth. All issues we can not verify and must refuse. I sincerely wish I was able to help you more.
Best Regards
GM Angel
The EVE Online Customer Support Team
So is paying to play this game really worth it when they can't take responsibility for an issue that seems to be on there end what so ever but they can't even find this post as it appears.
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